Usability testing
Obtain actionable feedback from actual users before your launch
Get real data on how users interact with your product through usability testing - where you observe their behavior, listen to their feedback and ask targeted questions while they perform specific tasks.
We offer two distinct types of usability testing
Moderated
For deep, qualitative insights in a controlled setting that can be adjusted in real-time
For scalable quantitative insights that gets closer to how users interact with your product in the real world
Unmoderated
Moderated usability test
Lean on our experts who have extensive experience facilitating human-centred research with an understanding of human behaviour to design and moderate tests that garner deep insights on your product, service or experience.
Perfect for product and business teams, PSYKHE's moderated usability test findings will provide succinct insights and actionable design recommendations based on in-depth analysis of how your users interact with your product.
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Kick-off and onboard to understand your product and context
Define research objectives and key questions
Define test structure and tasks to be tested
Begin recruitment of target candidates
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Refine questions to be asked during moderated tests
Create fully functional prototype(s) to be used for testing
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Administer and moderate up to 15 participants in English
Collate raw data and initial analysis
Begin theming the test insights
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Further synthesise qualitative insights and feedback
Generate final qualitative insights on themes, problem and opportunity areas
Present findings and actionable next steps
Outcomes & Cost
Findings
In-depth qualitative findings and feedback
List of usability issues, prioritised by severity and frequency
Recommendations
Actionable recommendations for up to 5 critical UX issues
Prioritised next steps for product development
Indicative price from
$21,000
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Test up to 15 participants
For 2 tasks
On 1 device only: mobile / desktop
Exclude incentive fee & recruitment costs
Timeline: 4 weeks
Unmoderated usability test
Get actionable insights, quickly and cost-effectively through unmoderated usability tests.
Ideal for product and business teams looking to stress-test their products in as close to a 'real world' environment as possible.
Our best-in-class unmoderated usability tests are designed to give you insights at a larger scale, with concrete metrics and actionable design recommendations to solve the most burning issues, fast.
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Kick-off and onboard to understand your product and context
Define key objectives, tasks and recruitment criteria
Align on the tasks to be tested
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Set-up questions and logic flows on selected tool
Create and test prototype(s) to be used for testing and interactions
After testing, further refinements to set-up / prototype
Recruit participants for unmoderated test
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Administer tests for up to 50 participants in English
Monitor ongoing progress and qualify answers
Collate raw data and initial insights
Start forming high-level themes and insights
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Further synthesis of quantitative insights, metrics and feedback
Present findings and actionable next steps
Outcomes & Cost
Findings
Quantitative scoring of key metrics
Analytics and heatmaps of tasks
Recommendations
Benchmarking of task completion
Prioritised next steps for product development
Indicative price from
$19,000
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Test up to 50 participants
For 2 tasks
On 1 device only: mobile / desktop
Exclude incentive fee
Timeline: 4 weeks
See our work in action
Discover what makes users tick
Reach out to us today to discuss how PSYKHE's mixed-method research approach can help uncover opportunities for growth in Singapore and Asia.