With 30,000 employees spread across various divisions and departments, the onset of hybrid work posed a pressing question for our regional banking client. How might the bank reconcile different micro-cultures, personalities and goals to create a common experience and sense of belonging for both new and seasoned employees?
PSYKHE’s service design team was engaged to explore the needs of employees across the organisation, in order to define a digital workplace tool that creates value for each individual. Any new tool had to fit seamlessly into existing platforms and workflows while building a shared purpose that bridges personalities and teams in virtual work environments.
PSYKHE conducted over 40 1-on-1 qualitative interviews, contextual observations and concept tests as part of our research phase. We spoke to stakeholders across the organisation to get a holistic picture of the responsibilities, challenges and needs of employees in different roles and functions.
Our research yielded insights into the 6 overarching needs for employees to realise workplace satisfaction
With these insights, PSYKHE facilitated a series of ideation, prioritisation and MVP planning workshops to define features for a digital solution that addresses employee needs. These workshops brought together over 50 leaders and stakeholders across the banking organisation and provided them with an opportunity to collaboratively solve for their challenges.
PSYKHE uncovered a range of employee engagement factors unique to our banking client’s organisational culture. Prioritisation and evaluation of these factors involved careful consideration of which ones could be addressed via technological solutions, and which ones required process or cultural interventions.
As a technological solution, we developed a 3-stage MVP roadmap for a digital workplace platform that would enhance employees’ day-to-day experiences. This platform includes task prioritisation tools to improve employee productivity and engagement, streamlined administrative tasks to reduce onboarding efforts and improve employee autonomy, as well as community and collaboration opportunities to increase sense of belonging and talent retention.
PSYKHE’s discovery and innovation expertise empowered the regional bank to build a strong business and technology case for investing in a future-of-work solution, and enabled them to leverage the latest workplace tools to accelerate their talent transformation strategy.
