The financial literacy myth

Singapore's Gen Z don't need another budgeting app. They need banks and fintechs that design for how people actually behave.

Why Gen Z is a segment you can't afford to misread
Gen Z are entering full-time employment and starting to borrow, save and invest at scale, the habits and providers they choose now will shape decades of financial behaviour
Gen Z is becoming one of retail banking's most economically significant customer segments
Singapore's neobanks are already moving from acquisition to deeper, longer-term engagement
Why we did this

Every financial wellness campaign aimed at young people starts from the same assumption: Gen Z just needs to learn more. Our research says otherwise. Singapore's Gen Z are financially literate. They know the theory. What they lack isn't knowledge, it's confidence in applying it, in the exact moments their environment is designed to work against them.

We surveyed 353 Gen Z Singaporeans on their saving habits, spending triggers, and BNPL use, then mapped the results against four distinct behavioural personas. The findings point to a clear gap, and it isn't in education. It's in system design.

Perspectives
Our take on design, digital, emerging tech, and the forces shaping how we operate today
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Let’s talk about what this means for you

Every product, journey, or campaign built for Gen Z carries an assumption about how they think and spend. We'd like to hear what yours is. Get in touch to explore what it could mean for product your roadmap.

Let’s do this
Let’s do this
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